vÖyjx Privacy Policy

Effective Date: March 11, 2025
Last Updated: May 26, 2025

vÖyjx Travel Agency (“vÖyjx”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services or visit our platforms.

This policy applies to all personal data processed by vÖyjx in the course of providing travel services, in accordance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Introduction

Who We Are

vÖyjx Travel Agency is a fully digital travel company that designs culturally immersive, story-driven travel experiences for clients globally. Our operations include digital interactions, inquiry forms, content platforms, and strategic collaborations with travel service providers.

Purpose of This Policy

This Privacy Policy describes:

• The types of personal data we collect

• How we use and protect this data

• The legal basis for processing personal data

• The rights you have as a data subject

2. Information We Collect

When you use our services, communicate with us, or visit our digital platforms, we may collect the following categories of information:

Personal Information

• Full name

• Email address

• Phone number

• Nationality and/or passport information (if relevant to travel arrangements)

• Social media handles or usernames (if voluntarily provided)

Travel Preferences and Booking Details

• Destination(s) of interest

• Travel dates and companion count

• Budget and accommodation preferences

• Special requests (e.g., dietary requirements, accessibility needs)

Technical and Usage Information

• IP address and browser/device data

• Geographic location (based on IP or input)

• Pages visited, time spent, and form interactions

• Cookie preferences and consent status

Children’s Data

vÖyjx Travel Agency does not knowingly collect personal information from individuals under the age of 13. If we discover that such information has been provided, we will take immediate steps to delete it.

3. How We Use Your Information

We use collected data solely for legitimate purposes, including:

• To evaluate your travel requirements and provide personalized travel planning services

• To generate quotations and facilitate reservations or bookings
• To process travel insurance applications, which may require personal identifiers such as date of birth or passport details for policy issuance and regulatory compliance

• To provide client service and respond to inquiries

• To improve our service offerings and user experience through data analytics

• To send promotional content, newsletters, or updates—only with your explicit consent

Where applicable, we rely on consent, contractual necessity, or legitimate interest as our legal basis for processing personal information.

4. Information Sharing and Disclosure

We do not sell, rent, or misuse your data. Your information may be shared only in the following circumstances:

• With trusted travel partners such as hotels, airlines, tour providers, and visa processors, as necessary to fulfill your booking

• With legal authorities or governmental agencies when required by law or regulatory obligation

• With third-party service providers (e.g., CRM platforms, cloud storage, payment processors), under data processing agreements that ensure confidentiality and security

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

• Client inquiries and non-booking data are retained for a maximum of two (2) years unless a deletion request is made

• Booking-related data may be retained longer to meet contractual or legal obligations (e.g., for tax or audit purposes)

• Data submitted for marketing purposes is retained until the user withdraws consent or unsubscribes

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal data (“right to be forgotten”)

• Withdraw consent for marketing communications or data processing

• Request data portability in accordance with applicable regulations

• Object to or restrict certain types of data processing

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes required under applicable privacy laws.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• Secure server environments and encryption

• Access control and authentication

• Regular security audits and best practice reviews

However, no digital transmission or storage method is fully secure. In the unlikely event of a data breach, affected parties will be notified in compliance with relevant data protection regulations.

8. Third-Party Links

Our website and communications may include links to external websites (e.g., airline portals, hotel booking platforms, visa processing sites). These external platforms operate independently and are governed by their own privacy policies. vÖyjx is not responsible for the content, practices, or security of third-party websites.

9. Cookies and Tracking Technologies

vÖyjx may use cookies and other tracking technologies to:

• Optimize site performance and navigation

• Remember user preferences

• Analyze traffic and user engagement

• Customize the content and offers presented

You can manage your cookie preferences via browser settings or the cookie consent tool provided upon visiting our website.

10. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. Material changes will be communicated via email or site notifications. The “Last Updated” date at the top of this policy indicates the most recent revision.

11. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

vÖyjx Travel Agency

Email: [email protected]

Website: www.voyjx.com

We are a fully digital agency operating globally, headquartered in the Philippines.