vÖyjx Travel Privacy Policy

Effective Date: March 11, 2025
Last Updated: October 8, 2025

Privacy Policy

VOYJX Travel Agency (“vÖyjx,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you engage with our travel services or access our website.

This Policy is implemented in accordance with the Data Privacy Act of 2012 (R.A. 10173) and other applicable data-protection laws.

1. Company Information

VOYJX Travel Agency (vÖyjx) is a duly registered sole proprietorship based in Taytay, Rizal, Philippines, engaged in providing customized and group travel experiences. For the purpose of this Policy, VOYJX Travel Agency acts as the data controller responsible for determining how personal data is processed and protected.

2. Scope

This Privacy Policy applies to all personal data collected through the official website https://www.voyjx.com and other authorized vÖyjx digital channels used for client inquiries, bookings, and communications. By engaging with our services, you acknowledge and consent to the collection and processing of your personal data in accordance with this Policy.

3. Information We Collect

We collect only information necessary to plan, book, and manage your travel arrangements, or to provide client support and updates. The data we may collect includes:

Personal Information – such as your full name, contact number, email address, nationality, gender, birthdate, and government identification details (including passport number and expiry date).

Travel Details – including intended destinations, travel dates, flight or accommodation preferences, travel companions, and special requests (e.g., dietary or accessibility needs).

Booking and Payment Details – such as transaction references, proof of payment, or remittance information for bank transfers.

Technical Information – including IP address, browser type, device data, and site-usage analytics collected automatically for security and performance purposes.

Sensitive or Optional Data – such as health information for insurance, visa documentation, or travel-related disclosures voluntarily provided by the client.

We do not knowingly collect personal data from individuals under the age of 13. If such information is discovered, it will be deleted immediately.

4. Use of Information

VOYJX Travel Agency uses personal data solely for legitimate business purposes, including:

Processing travel inquiries, quotations, reservations, and bookings;

Coordinating with accredited travel-partner Operators and Providers to fulfill your travel arrangements;

Facilitating travel insurance or visa documentation where applicable;

Managing payments, billing, and confirmations;

Communicating updates, itineraries, or advisories relevant to your booking;

Conducting service analytics, system maintenance, and customer-experience improvements; and

Sending promotional or informational materials only with your express consent.

All processing is done on the basis of your consent, contractual necessity, or our legitimate interest to operate the business lawfully and efficiently.

5. Data Storage and Protection

All personal data is stored securely within controlled environments accessible only to authorized personnel. We employ reasonable organizational, physical, and technical measures such as encryption, password protection, and secure cloud storage to safeguard your information against unauthorized access, alteration, or destruction.

While we take every precaution to protect your data, no system is completely immune to risk. In the unlikely event of a breach, affected individuals will be notified in accordance with the Data Privacy Act of 2012 and applicable regulations.

6. Data Sharing and Disclosure

We do not sell or rent personal data. Information may only be shared under the following circumstances:

With accredited travel-partner Operators and Providers such as airlines, hotels, tour operators, transport services, and insurance companies strictly for the fulfillment of your travel bookings;

With service providers performing functions on our behalf (e.g., data hosting, communications, or customer-management systems) under confidentiality agreements; and

With government agencies or authorities when required by law, regulation, or legal process.

These third parties are expected to process data in compliance with the same level of protection mandated by Philippine privacy standards.

7. International Data Transfers

In certain cases, your information may be transmitted or accessed internationally when bookings involve foreign Operators or Providers. VOYJX Travel Agency ensures that such transfers comply with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your personal data.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance browsing performance, remember user preferences, and analyze site traffic. You may choose to disable cookies through your browser settings; however, some site functions may not operate properly without them. Continued use of the website constitutes consent to our use of cookies in accordance with this Policy.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Inquiry-related data is stored for a maximum of two (2) years unless deletion is requested earlier.

Booking and financial records may be retained for longer periods to comply with tax, audit, or legal obligations.

Marketing or subscription data is retained until consent is withdrawn or the user unsubscribes.

Once data is no longer needed, it is securely deleted or anonymized.

10. Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

Access the personal information we hold about you;

Request correction or updating of inaccurate data;

Withdraw consent or request deletion (“right to be forgotten”);

Object to or restrict certain processing activities; and

File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

Requests may be submitted via the contact details below. VOYJX Travel Agency will respond within the timeframes required by law.

11. Policy Updates

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any significant updates will be communicated through our website, and the “Last Updated” date will be amended accordingly. Continued use of our services after such updates constitutes acknowledgment of the revised terms.

12. Contact Information

For privacy concerns, data-access requests, or inquiries regarding this Policy, please contact:

VOYJX Travel Agency (vÖyjx)

Email: [email protected]

Website: www.voyjx.com